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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Model MFC 7420 will not print or copy. Error prompt "Back

Customer Question

Model MFC 7420 will not print or copy. Error prompt "Back Cover Open". Checking, reveals the cover closes firmly, and I can not see any visible sensor(s)
JA: What's the make/model number of your printer? How old is it?
Customer: Brothers Model MFC 7420 . Purchased new, about 7 years ago
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC . Computer 7 years old. recently serviced and upgrade by The Geek Squad
JA: How long has this been an issue? What happened right before this popped up?
Customer: Last time used (approximately 2 months ago, all was well. Then we went on vacation leaving the computer turned off
JA: Anything else you want the printer expert to know before I connect you?
Customer: It powers up, with the display window indicating "back cover Open"
Submitted: 9 months ago.
Category: Printers
Expert:  crash2199 replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 9 months ago.

Do you see the error message on the printer display or on your computer?