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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Message says "The printhead is not supported by this

Customer Question

Message says "The printhead is not supported by this All-in-one printer
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Pro .900
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC using open office
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started yesterday. I was using the printer as a copy machine
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Printers
Expert:  crash2199 replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 9 months ago.

What is the make/model of your printer?

Customer: replied 9 months ago.
Lexmark Pro-900
Customer: replied 9 months ago.
no
Expert:  crash2199 replied 9 months ago.

Please ignore the automated offer that has appeared on your screen. I do not have control over it.

In this case, it can be either that your printhead needs to be cleaned or it needs a firmware update. Click here: http://support.lexmark.com/index?segment=support&productcode=lexmark-prevail_pro705&page=content&id=SO5018&locale=en&userlocale=EN_US

Try the cleaning steps first and let me know how it goes.