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crash2199, Technician
Category: Printers
Satisfied Customers: 19874
Experience:  5+ years as Tech
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I have a Canon MX920. I got a message to turn off and unplug

Customer Question

I have a Canon MX920. I got a message to turn off and unplug the machine and contact a service person. Can you help me?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Never done it before. Wait a sec and I will see if I can find out how long we have had it. Probably around 7 or 8 years. serial # is ADFB21826. Does that help?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Apple PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I don't remember anything out of the ordinary. I just tried to print and it popped up.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Printers
Expert:  crash2199 replied 8 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 8 months ago.

It is very likely that the printer needs to be serviced/repaired. Printers normally last around 3-4 years without any issues so for it to last 7-8 years is pretty awesome.

Have you powered off the printer and powered it back on?

Expert:  crash2199 replied 8 months ago.

Happy New Year!

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.