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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 19318
Experience:  5+ years as Tech
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I cannot find the cartridges location in my canon PIXMA

Customer Question

I cannot find the cartridges location in my canon PIXMA MG6800. I have replacements but cannot locate the ones that are in there. somewhere. Thank you.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: I bought it about a year or year and a half ago at Best Buy in Rochester, Minnesota. New.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: H-P
JA: How long has this been an issue? What happened right before this popped up?
Customer: The old inks have been used up and the message was to replace.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I have ink cartridges 270 PGBK, 271 BK, 271C, 271M and 271 Y. New to put in.
Submitted: 7 months ago.
Category: Printers
Expert:  crash2199 replied 7 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 7 months ago.

Take a look here: http://ugp01.c-ij.com/ij/webmanual/Manual/All/MG6800%20series/EN/BG/bg-ink1000.html

The print head holder will move to the center when the lid is open.

Please let me know if you have anymore questions otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  crash2199 replied 7 months ago.

Happy New Year!

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.