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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a new HP all-in-one and I needed to put in new ink

Customer Question

I have a new HP all-in-one and I needed to put in new ink cartridges in my Epson XP 410, The ink levels are high and the colors other than black print, but the black doesn't print. I did a nozzle check and a test page but no black, several times? I did get an Epsom notification about updated software for the printer but I was in the middle of trying to print black (again!) and accidentally hit No.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: XP 410, about 4 years old. I don't use it much, so I am used to doing nozzle checks.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I can't find any references to troubleshooting.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: It does show a full ink level for black.
Submitted: 9 months ago.
Category: Printers
Expert:  crash2199 replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 9 months ago.

Did you put in a new black cartridge?