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Quiksilver07070, Computer Support Specialist
Category: Printers
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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My 3620 prints great using Word 10; however it will not

Customer Question

My 3620 prints great using Word 10; however it will not print a page from the internet.
JA: What's the make/model number of your printer? How old is it?
Customer: Brand new. PIXMA MG3620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just noticed it when my wife was oprdering using the internet. She wanted to print a receipt.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I don't think so
Submitted: 7 months ago.
Category: Printers
Expert:  Quiksilver07070 replied 7 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 7 months ago.

So....printing from the internet can be a tricky task.

The method in which you take, to print a page from the net can be what is causing the print from happening.


HOnestly, the BEST way to print from the NET, is to take a screen shot, or a SNIP of the screen, and then print THAT.

Printing the WHOLE web page can result in protocol errors, andblank prints.


If you like I can show you exactly what im talkign about, over a remote session.

Customer: replied 7 months ago.
Thanks, ***** ***** figured out that it is just the one page as I have been able to print otherthings. I will try the screen shot if I have more problems.
Expert:  Quiksilver07070 replied 7 months ago.

OKay, great.

Please take a moment to rate at the top of the page.

Thank you!, and Happy New Year!

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