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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a wireless printer - HP Photosmart - C4780 printer

Customer Question

I have a wireless printer - HP Photosmart - C4780 printer and HP computer. I can't print as it says printer is offline. The printer has been working fine for the past 4 years.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: The computer (laptop) is approx. 3 years old - HP Pavilion TouchSmart
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10 - PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: About 3 days ago. Don't recall an specific incident before this happened.
JA: Anything else you want the printer expert to know before I connect you?
Customer: for the last month or so - occasionally print jobs would queue up and not print. I would have to cancel the queue and then it would print.
Submitted: 9 months ago.
Category: Printers
Expert:  Cody replied 9 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 9 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
I have decided to not proceed with remote assist. Please just give me with the information that I have already paid for.
Expert:  Cody replied 9 months ago.

Install this program to see if you can scan network to see where IP address of printer is at.