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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have tried to install an MG3022 on a WIN 10 machine twice

Customer Question

I have tried to install an MG3022 on a WIN 10 machine twice with not luck. The computer sees it on the network and says it is operating correctly but every time I try to print a test page I get a "printer not responding" window. The green power light is slowly blinking even after powering down and unplugging. The blue wireless light is on as are both the network and direct lights.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Pixma MG3022 1 day
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Win 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: one day. initial set up
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Printers
Expert:  Cody replied 7 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 7 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 7 months ago.
Customer: replied 7 months ago.
go ahead
Expert:  Cody replied 7 months ago.

looks as payment has failed

Customer: replied 7 months ago.
done
Customer: replied 7 months ago.
Hello?
Expert:  Cody replied 7 months ago.

I'm sorry, it still says failed

Customer: replied 7 months ago.
Well, I don't know what else to do I have updated the credit card twice now and it said it was fine.
Can we just go ahead with the fix?
Expert:  Cody replied 7 months ago.

You can ask customer service for help with that billing part, sometimes the card is blocked because it thinks its fraud.

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