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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It was printing yesterday but now its not when I scan a

Customer Question

it was printing yesterday but now its not when I scan a picture it wont print
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Epson stylus nx215 1 year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: since yesterday
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Printers
Expert:  Shefin replied 7 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Are you able to print from other programs like Word?

Do you get any error message?

How do you connect the printer to the computer? Using USB cable?

Thank you.

Shefin