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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 18133
Experience:  HNC Computing; Large format and multifunction printer expert
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Cant get it to print. when i try to print it pulls the paper

Customer Question

Cant get it to print. when i try to print it pulls the paper from the cassett but then gets jammed
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: workforce3640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows. it worked when i first got it then a couple days ago i printed an envelope and thats when i encountered the problem
JA: How long has this been an issue? What happened right before this popped up?
Customer: i printed up an envelope from the back and now everything i try to print gets jammed
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Printers
Expert:  Electronics Pete replied 10 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 10 months ago.

Have you checked for any stuck pieces of torn paper inside the paper path?

Customer: replied 10 months ago.
all clear
Expert:  Electronics Pete replied 10 months ago.

Approximately how old is the printer?

Customer: replied 10 months ago.
Maybe 3months
Expert:  Electronics Pete replied 10 months ago.

Ok, if the paper path is clear then the only other possible cause would be a mechanical fault that is preventing the paper from feeding in correctly.

This type of fault would be unusual on a 3 month old printer.

Since the printer is still under warranty, your best course of action would be to contact the retailer or get in touch directly with Epson to arrange a repair:

https://epson.com/estore-help

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Customer: replied 10 months ago.
I figured it out and since i figured it out by myself i need the withdrawls of $5 & $18 off my account
Expert:  Electronics Pete replied 10 months ago.

I am user of this site just like you, so I don't have any insight into your account, however you can contact the Customer Service department at http://ww2.justanswer.com/help for assistance.
You should see an option in the upper right corner of that page to contacting them via email, chat, or phone.