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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cant connect and make it work,we changed internect service

Customer Question

i cant connect and make it work,we changed internect service and my printer wont work
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: seven yrs old where is the model no
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: hp desjjet 4360
JA: How long has this been an issue? What happened right before this popped up?
Customer: havent tried toprint since we schanged interenent seerv
JA: Anything else you want the printer expert to know before I connect you?
Customer: just need to get it to work
Submitted: 10 months ago.
Category: Printers
Expert:  Electronics Pete replied 10 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 10 months ago.

What type of computer or device are you trying to connect to the printer?
How are you trying to connect?