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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an 8600. The wireless printing seems to be working,

Customer Question

I have an 8600. The wireless printing seems to be working, but for some reason the scanner will not function.
JA: What's the make/model number of your printer? How old is it?
Customer: It is an Officejet Pro 8600, probably 5 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Windows 7 Home Premium
JA: How long has this been an issue? What happened right before this popped up?
Customer: About two weeks ago I had an issue with Windows, and had to have it reinstalled. I have been able to use the printer since then, but I did not try to use the scan until today.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Just how do I get it to scan again.
Submitted: 8 months ago.
Category: Printers
Expert:  arsufi2002 replied 8 months ago.


My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 8 months ago.

Could you please let me know the printer copy function works fine..

It is to confirm that printer hardware is free from defects

Expert:  arsufi2002 replied 8 months ago.

(See printer can scan and print same document using copy function on printer)

Expert:  arsufi2002 replied 8 months ago.

Let me know the status