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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I don't seem to be able to download the setup from the

Customer Question

I don't seem to be able to download the setup from the internet. I have an iMac
JA: What's the make/model number of your printer? How old is it?
Customer: It is MG7700 I bought it an hour ago
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: IMac runs 10.12.1 the printer is less than an hour old and is a MG7700
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have not had any dropdowns on my computer, I have followed the instructions on getting started 1 & 2. Then thought I was ready to go but obviously am not.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I want to get the printer set up to work as soon as I can
Submitted: 9 months ago.
Category: Printers
Expert:  MikeW replied 9 months ago.

Hi my name is ***** ***** I'll be happy to assist you today. Didn't the printer come with install discs?