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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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While attempting to photocopy a one page document, the

Customer Question

While attempting to photocopy a one page document, the printer stopped with message to "cancel printing, then turn machine off....". Question is: How do I cancel the printing? No button that says cancel. Stop print button doesn't seem to work.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Canon MX 922 Serial number AENT70849
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac Pro. Printer has worked OK
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was printing from email just fine. A few minutes later I put a document on the platen to photocopy and it stopped part way through - about 25% done.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Yes please! Printer won't scan photos placed on platen.
Submitted: 9 months ago.
Category: Printers
Expert:  Shefin replied 9 months ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Do you get any error code like B200?

Thank you.

Customer/p>