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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a label printer, purchased in 2008. Just had to

Customer Question

I have a label printer, purchased in 2008. Just had to purchase a new lap top, and, although I installed the software, the message I get is" USB printing support can't work properly with USB 3.0
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Brother QL-570
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell laptop, Windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just got through installing the HP printer
JA: Anything else you want the printer expert to know before I connect you?
Customer: I was able to print a couple labels yesterday, but today, the status light which is normally green, turns into a red flashing light when I try to print a label.
Submitted: 9 months ago.
Category: Printers
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I think I know what is wrong. Please tell me:

- Is the USB port you are trying to use, on the new laptop, blue in color, inside the port?