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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have brothers Printer #MFC3360c I am trying to scan onto

Customer Question

I have brothers Printer #MFC3360c I am trying to scan onto computer
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: about 7yr olds MFC 3360c
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows10
JA: How long has this been an issue? What happened right before this popped up?
Customer: its a new computer and I think might not have program to scan
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Printers
Expert:  Yvette replied 9 months ago.

I'm Yvette with Just Answer! If your equipment is in-warranty contact the manufacturer for support. I'm reviewing your question, like to continue?

Customer: replied 9 months ago.
Expert:  Yvette replied 9 months ago.

OK. You will need the software from Brother installed on your new computer in order scan.

Expert:  Yvette replied 9 months ago.
  1. Do you have a CD reader on your computer?
  2. Do you have the CD that came with your printer?
Expert:  Yvette replied 9 months ago.

Do you still need assistance?