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Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17920
Experience:  HNC Computing; Large format and multifunction printer expert
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I have a Canon printer MG 65420. It seems to have a small

Customer Question

I have a Canon printer MG 65420. It seems to have a small piece of paper stuck in it. It makes a bad sound when turned on. Can you help me?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: We have been able to take care jams previously. The printer is about 3 year old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am printing from a PC. Operating system is Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just happened today. I was trying to print envelopes.
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 9 months ago.
Category: Printers
Expert:  Electronics Pete replied 9 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 9 months ago.

Did any paper get stuck or torn in the printer?

Can you try and remove the blockage by sliding a piece of thin, stiff card through the paper feed slot?