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technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 1957
Experience:  20 years experience. B.S. Computer Science
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My girls hp computer won't comr on after shutting it down to

Customer Question

my girls hp computer won't comr on after shutting it down to aid me on my asus internet problem.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: 2.5 years old hp envy I5-4440S/8G
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc sorry, hit the printer tab instead of the computer tab
JA: How long has this been an issue? What happened right before this popped up?
Customer: happened about an hour ago. my boyfriend's laptop wouldn't work properly, so I turned off my pc, turned off the router, then turned on the router. His laptop worked fine then, but my desktop would only turn on with just the hp logo on the screen instead of the usual screensaver and window for my password.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Printers
Expert:  technicalcat replied 9 months ago.

Hello, and thank you for using this service.

I will help you now.

Please try the following steps, and let me know the results.

1) Remove the battery

2) Ensure the AC adapter (power suppy) is plugged in

3) Now, try to power on the computer, and let me know what happens.

Thank You.