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Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11732
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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I am trying to set it up.I removed the paper tray. They talk

Customer Question

I am trying to set it up.I removed the paper tray. They talk about guides to guide paper in I don't get it.Help
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: it is a brand new ENVY 5540
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MacBook Air OP is version Sierra 10.12.1
JA: How long has this been an issue? What happened right before this popped up?
Customer: What issue putting the printer together ?about 10 minuets
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Printers
Expert:  Kris R replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Michael Hannigan replied 8 months ago.

Hello. My name is Michael. I can help you with your question.

The guides are on the left and right sides of the paper. When you put the paper in, it essentially prevents the paper from moving to one side or the other. They look like two rails, one on the left of the paper and one on the right. When you move them in or out, they should move together. You can push them all the way out to load or remove paper, but once you put the paper in, you should push them inward until they touch the sides of the paper. Does that answer your question? If not, or if you still have questions, please let me know.


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