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My client is using a Brother MFC 9130CW. It prints grainy

Customer Question
Hi, My client is using...
Hi, My client is using a Brother MFC 9130CW. It prints grainy photos although the resolution is well over 300 dpi. Is there a pinter setting that could correct this? Its a mixed page of text, graphics and small photos.
JA: What's the make/model number of your printer? How old is it?
Customer: Brother MFC 9130CW new
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC not sure which version of windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: first time no prior expereince
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 11 months ago.Category: Printers
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Answered in 8 minutes by:
11/29/2016
Technician: Tim, Sr. Engineer replied 11 months ago
Tim
Tim, Sr. Engineer
Category: Printers
Satisfied Customers: 891
Experience: Sr. Systems and Network Engineer
Verified

Hey there, I'm Tim.....have you seen the prints first hand?

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Customer reply replied 11 months ago
I have one here
Technician: Tim, Sr. Engineer replied 11 months ago

are the items he or she printing high quality? Does it happen only with pictures?

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Customer reply replied 11 months ago
can I get an answer please. I don't want to buy any more services
Customer reply replied 11 months ago
OK. I see your answer now
Technician: Tim, Sr. Engineer replied 11 months ago

did i offer you any other services? I was asking you questions to better give you an answer.

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Customer reply replied 11 months ago
You didn't but a pop up did. "Remote Assistance"
Technician: Tim, Sr. Engineer replied 11 months ago

This is a laser printer, so it would not have a print quality anywhere near an ink jet with images, but text should be clear.

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Technician: Tim, Sr. Engineer replied 11 months ago

Yeah, sorry, that's the site, not me.

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Customer reply replied 11 months ago
ho can we get rid of the graininess
Customer reply replied 11 months ago
isn't there a 'photo setting?'
Technician: Tim, Sr. Engineer replied 11 months ago

answer the questions please. 1. are they using high quality images. 2. is text crisp and clear? Don't forget this is not an inkjet, laser printers do a poor job with photos.

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Customer reply replied 11 months ago
hi quality images. Text is crisp
Technician: Tim, Sr. Engineer replied 11 months ago

ANy picture settings would be in the printing software on her or his machine....

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Technician: Tim, Sr. Engineer replied 11 months ago

So high quality text and grainy images is normal from a Laser printer man....its a down side to laser printers....

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Customer reply replied 11 months ago
What are they? Which ones should she use to improve photo quality?
Technician: Tim, Sr. Engineer replied 11 months ago

When she sends it to the printer, there may be an option for imaging, but i doubt that there is, these are not meant to be printing family pictures etc.

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Customer reply replied 11 months ago
These are not family photos. This is a business document. Do you know the setting options?
Technician: Tim, Sr. Engineer replied 11 months ago

I'm trying to find the software for it to see if there is a setting, not seeing anything yet, and many similar complaints.

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Technician: Tim, Sr. Engineer replied 11 months ago

Not seeing ant specific picture settings for this.

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Technician: Tim, Sr. Engineer replied 11 months ago

http://support.brother.com/g/s/id/htmldoc/mfc/cv_mfc9140cdn/uke/index.html#GUID-7681CC4A-3DAA-449E-9542-2EEF8000D3D9_30

There are no advanced imaging settings

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Customer reply replied 11 months ago
no solution?
Technician: Tim, Sr. Engineer replied 11 months ago

The only one would be inside windows like the manual suggested.

http://support.brother.com/g/s/id/htmldoc/mfc/cv_mfc9140cdn/uke/index.html#GUID-A287C27A-32C4-41B4-9577-6E6B56287B42_17#KEY=image

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Technician: Tim, Sr. Engineer replied 11 months ago

sometimes there is no solution....laser printers are not made to print images really well, thats the problem....I'd have to see the print out to see how bad it is, or if it looks some what normal....

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Technician: Tim, Sr. Engineer replied 11 months ago

the above link is the only area to change quality for images...But i bet it will look much the same.

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Customer reply replied 11 months ago
My experience with Laser printersis that there should be a 'photo' setting.
Technician: Tim, Sr. Engineer replied 11 months ago

There would be this, but it should do it automatically, if you are on site, you should be able to see said settings.

http://support.brother.com/g/s/id/htmldoc/mfc/cv_mfc9140cdn/uke/index.html#GUID-70145338-12D9-449D-B855-9F7695488444_19#KEY=photo

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Technician: Tim, Sr. Engineer replied 11 months ago

My experience with laser printers is, they print poor images, and the more expensive ones do a better job, which is obvious, but again, not meant or good for imaging.

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Customer reply replied 11 months ago
ok. I will refer her to this.
Technician: Tim, Sr. Engineer replied 11 months ago

Ok, anything else i can help you with?

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Technician: Tim, Sr. Engineer replied 11 months ago

i'd not get her hopes up though, the print job is going to probably look the same, UNLESS her color toner is old or running out?

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Technician: Tim, Sr. Engineer replied 11 months ago

ok, let me know if you need more help. Please leave a rating in the upper right hand corner as I do this for a living, if you are going to leave a negative rating, please do not rate.

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Tim
Tim
Tim, Sr. Engineer
Category: Printers
Satisfied Customers: 891
891 Satisfied Customers
Experience: Sr. Systems and Network Engineer

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