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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have LaserJetPro 400 color M451dn. The message that comes

Customer Question

I have LaserJetPro 400 color M451dn. The message that comes up is "79 error. turn off & on." I have done that and it still is not responding. Please assist. Thanks.
Sandra Whetsell
Submitted: 8 months ago.
Category: Printers
Expert:  BobJamIT replied 8 months ago.

Hi,

Thank you for using JustAnswer.com.
My name is ***** ***** I will do my best to help.

This error code is a little mis-leading in many cases, it often requires the printer queue on the computer to be cleared out. Do you know how to clear the queue on the computer?
Thanks,
Bob

Expert:  BobJamIT replied 8 months ago.

Hi again Sandra,

If you do not know how to clear the printer queue on the computer, I'm sure I can help. A "Secure Remote Assist" would be the most efficient way - are you OK with me connecting remotely to your computer?

Thanks,

Bob

Expert:  BobJamIT replied 8 months ago.

Hi,

Do you still need help with this?

Thanks,

Bob

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