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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Can't reconnect to my wifi. my wi fi password isit says it

Customer Question

Hi can't reconnect to my wifi. my wi fi password *****(###) ###-####it says it does not match what is it they want
JA: What's the make/model number of your printer? How old is it?
Customer: it'sXP960
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Imac sierra 10.9.5
JA: How long has this been an issue? What happened right before this popped up?
Customer: I'm always having problems with connection, tried sending scan to computer failed to connect. Tried to reset connection onwifi wizard pushed name of router and its password ***** password ***** not match
JA: Anything else you want the printer expert to know before I connect you?
Customer: why am I having on and off connection issues?
Submitted: 8 months ago.
Category: Printers
Expert:  Jason Jones replied 8 months ago.

I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,

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