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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an Epson xp 620. Why is it that when only one colored

Customer Question

Hi Pearl. I have an Epson xp 620. Why is it that when only one colored cartridge is low my printer won't printer won't print at all, not even black & white? It's very annoying & expensive. I have to have an entire set of cartridges on hand so if one runs low on ink, I have a spare on hand so I can print on ink
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: XP 620 maybe 1 year old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: i pad
JA: How long has this been an issue? What happened right before this popped up?
Customer: always. What popped up?
JA: Anything else you want the printer expert to know before I connect you?
Customer: no, thanks
Submitted: 10 months ago.
Category: Printers
Expert:  Michelle replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 10 months ago.

let me know that is a color ink cartridge empty or black one is empty