How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I am trying to download the 123.....file from your site and

Customer Question

I am trying to download the 123.....file from your site and it runs and runs and doesn't stop. It created a file of 5398kg but I tried to launch it and it goes back to the same attempt to download. Is there some other way I can get started on using my printer>
JA: What's the make/model number of your printer? How old is it?
Customer: It is brand ne. ENVY 4516
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc, STSTEM 7, I think.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I followed the directions for start up and weent to activate it. then went to
JA: Anything else you want the printer expert to know before I connect you?
Customer: only that I tried again today by going to the download again and it acts like an endless loop.
Submitted: 8 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 8 months ago.


I'm sorry about the issue. Can you please click on the HP website below:

, then there, click on Download.

, then open the download file called HPEasyStart... and check.

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 8 months ago.

Are you able to download at the website I've provided above?

- Also, if you'd like to, I can connect remotely to your computer and fix the printing issue directly on your computer for you.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,