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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Canon Pixma 3500 printer cartridge head door will not open,

Customer Question

Canon Pixma 3500 printer cartridge head door will not open
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No. Less than 1 yr old. a gift from daughter. Removed color cartridge and replaced it until I can access new one. I know I shouldn't have taken it out. I know know printer will not run on one cartridge. That is why I put used one back in.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Apple MacBook about 7 yrs old from granddaughter....lap top
JA: How long has this been an issue? What happened right before this popped up?
Customer: Happened about 1 wk ago. Happened when I put used cartridge back into machine because I didn't have new one. Black ink still half full
JA: Anything else you want the printer expert to know before I connect you?
Customer: Yes...please communicate only by computer or email (*****@******.***). I am hearing impaired and not too computer savy
Submitted: 9 months ago.
Category: Printers
Expert:  BobJamIT replied 9 months ago.


Thank you for using
My name is ***** ***** I will do my best to help.
Please give me just a bit to look over the question and do some initial research.

Expert:  BobJamIT replied 9 months ago.

After my 2nd response, an automatic "Premium Service" offer will be made. Please disregard it, and we will communicate only in this 'chat' area.

I need you to confirm the model of the printer, you said it's a "Cannon Pixma 3500", is it the Pixma iP3500?