How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Our epsom printer is a Workforce WF 3640, bought at Costo

Customer Question

Hi, this is Cary.
JA: What's the make/model number of your printer? How old is it?
Customer: Our epsom printer is a Workforce WF 3640, bought at Costo about 6 wks ago. It has started printing garbled pages all by itself? !eaAee ! but with foreign language things over the a and e Crazy
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac apple and my Engineer student son has a Acer.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started yesterday. No one was even using a computer. It started by itself
JA: Anything else you want the printer expert to know before I connect you?
Customer: It put out about 50 pages of this stuff twice now
Submitted: 8 months ago.
Category: Printers
Expert:  BobJamIT replied 8 months ago.


Thank you for using
My name is ***** ***** I will do my best to help.
This is usually 1 of 2 things, more likely number 1:

1. One of the computers sent a "corrupt" file to the printer, and the result is a large, seemingly unending, document. I'm guessing the only way to stop it is to actually turn off the printer?

2. The driver on one of the computers is 'corrupt'. Similar to #1, but the document itself is not corrupt, the software simply doesn't understand so it is sending a seemingly unending document to the printer.

My first question, is it as I suggested in #1 - must the printer be turned off to stop the printing?