Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I think that this problem might be owing to something on the paper tray not being in the usual position. So I advise taking it out again, looking it over skeptically, for something that might be out of place, and then correcting whatever is found. Also look into the printer for anything obviously wrong there: a piece loose, a part out of place or protruding into the area where the paper tray should go, etc.
Also, did you remove the tray while the power was Off on the printer? or put it back in when the power was Off? that might have added a problem to the setup.
As you wish.
But if you wanted to continue allowing me to try to find out the problem, it would be good if you could
A. photograph the inner end of the removed tray, with paper loaded in it
B. attach that photo to your Reply (tomorow, perhaps, since it is getting rather late here at least.)
Excuse me for interrupting, but I have the answer to your problem. My name is ***** ***** I am another printer expert on this Just Answer website. I have an HP OfficeJet Pro 8600 printer, which is similar to yours. I have experienced the same problem that you are describing. The problem is that the surface on which your printer is resting is not solid enough and strong enough to support it without deforming so that it is no longer flat.
Because the slot that the cassette tray fits into is open on the bottom of the printer, if the surface it is resting on bends or deforms in any way, it interferes with the cassette tray, so that it cannot be fully inserted. Fortunately, the solution to this problem is quite simple. If you unweight the printer or slide it forward so that the tray overhangs the surface, it will allow you to slide the tray all the way in.
The surface my not be smooth. Even though you do not agree with my analysis, pleas try my solution, which is to unweigh the printer by lifting it slightly while you slide the cassette tray in.
Okay. Thanks for the information. I am sorry that I cannot help you. Your problem is a printer hardware problem. I will opt out so that other experts can assist you. Thank you for choosing Just Answer.
Hello, My name is***** will help you with the request.
Try factory reseting the printer, to do it turn the printer off, turn it on and hold the bottom right corner on the screen.
If you dont know how to do it i leave a video with the instructions.
Let me know if it works
Remember that you will need to configure printer again