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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a new Hewlitt Packard computer. It is slugish to

Customer Question

I have a new Hewlitt Packard computer. It is slugish to turn. What is the proper way to turn it on and off
JA: What's the make/model number of your printer? How old is it?
Customer: Hewlitt Packard
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC System ?
JA: How long has this been an issue? What happened right before this popped up?
Customer: since I first got the computer
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Printers
Expert:  dukey01 replied 8 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Is this a Windows 10 machine?

Expert:  dukey01 replied 8 months ago.

Can you tell me the model number of your new computer or we could do a screen sharing

session and I can assist you directly with speeding things up and showing you the details?

Expert:  dukey01 replied 7 months ago.

Hi. Do you still need assistance with this?

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