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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Canon i560 printer will print neither JPEG nor TIFF

Customer Question

My Canon i560 printer will print neither JPEG nor TIFF images. What am I doing wrong?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Very old. I don't recall this happening before, but I print very little.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. Microsoft Windows 7 Home Premium
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing. I just tried to print a JPEG image that was sent me via e-mail and it wouldn't do it. So I tried other images and none wold print. Text prints OK.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Nope
Submitted: 10 months ago.
Category: Printers
Expert:  Thomas replied 10 months ago.

Hi! My name is ***** ***** I'm happy to help!

Have you tried to print a picture that is saved on your computer, or only through this email?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
I think not. I smell a scam. Just forget the whole thing.
Expert:  Robert M. replied 10 months ago.

what program are you using to print the pictures ?

what error message do you get on either the computer or the printer ?