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Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13307
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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Just put new ink cartridges in my canon pixma printer and

Customer Question

Just put new ink cartridges in my canon pixma printer and I'm getting the error on screen wrong printer head install correct printer head
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No. about 4-5 years old hasn't being used in over 12 months
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Using it to scan so not connected to a com
JA: How long has this been an issue? What happened right before this popped up?
Customer: Only done it since replacing ink cartridges like 5 mins ago
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Printers
Expert:  Dustin replied 8 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 8 months ago.

What is the full model number of your Canon printer, such as an Mx922 or Mg5320 ?

Also, the cartridges you put in, were they also a year old? Or were they brand new canon cartridges that you just purchased?

Customer: replied 8 months ago.
brand new mg5350
Customer: replied 8 months ago.
Brand new ink cartridges purchased today
Customer: replied 8 months ago.
Are u still there
Expert:  Dustin replied 8 months ago.

Thank you.

Customer: replied 8 months ago.
I don't want that I just want to know how to fix the problem
Expert:  Dustin replied 8 months ago.

Your best bet, is to remove the printhead and clean the contacts on it.. Almost certainly what happened is that the ink inside the printhead dried up after sitting for a year. So you need to try and flush it out..

This video shows the process on a very similar model.

Do the best you can to clean that printhead, as the cost to replace the printhead is steep.

If you get stuck or have any questions, let me know.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Expert:  Dustin replied 8 months ago.

Hello again,

I havent heard back from you in a while. Did you still need help with this issue? If so, please send a reply when you can so we can continue working together.

If everything worked out, please remember to click and submit a 5star rating to show that I was able to assist you.

Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.