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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It won't print. Computer says its offline. How do I get it

Customer Question

It won't print. Computer says its offline. How do I get it back on line
JA: What's the make/model number of your printer? How old is it?
Customer: HP Officejet Pro 8500A 5yrs old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: 3 days nothing out of the ordinary
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Printers
Expert:  dukey01 replied 8 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Your printer may have just lost it's connection to the router. Try this:

Unplug both your router and printer.

After 60 seconds, plug in the router only and allow it 2 minutes to fully start up

and then plug in the printer and let it start up. It will try to re-establish it's connection to the router.

The wi-fi light on the printer should indicate it is connected.

Let me know the result please.

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