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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Fax was sent to me and shows in receive fax list but i can't

Customer Question

Fax was sent to me and shows in receive fax list but i can't find the actual fax, image, etc
JA: What's the make/model number of your printer? How old is it?
Customer: wf-3640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing ... its been a while since any incoming faxes have been sent
JA: Anything else you want the printer expert to know before I connect you?
Customer: I'm just trying to confirm whether the fax is saved, stored, backed up, etc. before i have it resent to me
Submitted: 9 months ago.
Category: Printers
Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 9 months ago.

Press the home button. Check the phone icon on the LCD screen. It turns on if there are any unread or unprinted faxes in the product's memory.

Select Fax. Select Open Inbox. Enter the administrator password, if necessary. Select the fax you want to view.

Once you see the fax displayed on the screen Select Menu.

Select Print, Print then Delete, or Delete and follow the on-screen instructions

Expert:  Michelle replied 9 months ago.

let me know how it goes