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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9104
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Canon mx 870 does not print whole page or pages, no about 5

Customer Question

canon mx 870 does not print whole page or pages
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: no about 5 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc dell all in one windows 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: about a week reinstalled drivers worked fine then started playing up
JA: Anything else you want the printer expert to know before I connect you?
Customer: will start printing then shoots the page out but the page is not complete
Submitted: 10 months ago.
Category: Printers
Expert:  Michelle replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 10 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 10 months ago.

Since how long are you facing this problem?

Customer: replied 10 months ago.
a couple days
Expert:  Michelle replied 10 months ago.

is it windows 8 you have an an operating system on the computer?

Customer: replied 10 months ago.
Expert:  Michelle replied 10 months ago.

open devices and printers and right click on the printer canon mx870 and select printer properties.

Let me know once you are there.

Customer: replied 10 months ago.
got it
Expert:  Michelle replied 10 months ago.

now click on the testprint button and let me know if it prints half the page or its printing full test page?

Customer: replied 10 months ago.
no about 3/4 page got printed
Expert:  Michelle replied 10 months ago.

looks like a driver corruption issue.

Expert:  Michelle replied 10 months ago.

Power off the printer and unplug the usb.

Uninstall printer driver completely from the computer and reboot the pc.

Customer: replied 10 months ago.
done it
Expert:  Michelle replied 10 months ago.

let me give you the download link then you can install it back.

Customer: replied 10 months ago.
i have done it going to test it
Expert:  Michelle replied 10 months ago.

sure let me know how it goes.

Customer: replied 10 months ago.
reinstalled driver rebooted computer
Still doing theSAME
Expert:  Michelle replied 10 months ago.

run the print head cleaning and allignment 2 times that should fix the problem.

Customer: replied 10 months ago.
did about 5 times did not work replaced the printer
Expert:  Robert M. replied 10 months ago.

what you might try is checking the ink cartridges to see if they have a little vent to let air in to replace the ink that was expended

if those get clogged than the ink stops flowing. usually in a few seconds it will get enough air in to print again. But by that time the page is finished. so it starts printing the next page and runs into the same problem halfway down.

if you can find the vents you can clean them with a pin.

Or just try a new cartridge. It is unlikely for it to be this problem with every color. but if you have been printing pages all or mostly one color such as black it might not be noticeable that it is only one color.

you can try making test pages of one color or another to see if the problem repeats itself.

Another possibility is that you have set the printer or software to print on a smaller page than you are using. In this case the second half of the page will show up on the next page or the back of the page if you have an auto duplexer.