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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Not connecting printer with computer using USB connection,

Customer Question

not connecting printer with computer using USB connection
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Epson XP640 trying to install new printer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC don't know what OS using
JA: How long has this been an issue? What happened right before this popped up?
Customer: has been an issue from the beginning just got this printer new to us
JA: Anything else you want the printer expert to know before I connect you?
Customer: Definitely novice users
Submitted: 8 months ago.
Category: Printers
Expert:  dukey01 replied 8 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

When running the installation software were you at any time prompted

to enter your wireless network information?

Expert:  dukey01 replied 8 months ago.

Is your preference to use USB or do you want to use the printer wirelessly?

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