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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It was unplugged. when i plugged it in the screen is now in

Customer Question

it was unplugged. when i plugged it in the screen is now in greek or russian...not english
JA: What's the make/model number of your printer? How old is it?
Customer: Canon imageCLASS MF229dw. 2 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac Mini , about the same age. 10.12.1
JA: How long has this been an issue? What happened right before this popped up?
Customer: my wife was trying to make photocopies and the bottom of every page turned tiny gibberish about 2 days ago
JA: Anything else you want the printer expert to know before I connect you?
Customer: i can't get the screen back to english...I replaced the cartridge about 6 mo. ago.
Submitted: 10 months ago.
Category: Printers
Expert:  dresteve2000 replied 10 months ago.

Hi, my name is ***** ***** I'm here to help you with this issue.

Expert:  dresteve2000 replied 10 months ago.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,