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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cannot use it !!! the printer says there is a fault and

Customer Question

i cannot use it !!! the printer says there is a fault and the quotes OxE5,,the paper file won't slide in ,and if it does it still doesnt work ?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: can u wit i will rum to see ??
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am running from a macplease wait for me to find info hi hi are you there ??
JA: How long has this been an issue? What happened right before this popped up?
Customer: the model # WF3640
JA: Anything else you want the printer expert to know before I connect you?
Customer: serial # SEYY403112
Submitted: 7 months ago.
Category: Printers
Expert:  TechnicalByte replied 7 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  TechnicalByte replied 7 months ago.

The code refers to a faulting Print Head.

first lets double check the code is real.

Turn off and unplug the printer from power. Hold down the power button

for a full minute. then keep it unplugged for another 9 minutes. Plug back in

and turn it on and tell me if the error is still there?

Customer: replied 7 months ago.
isaac thank you BUT ,,i have to cook !! so my husband can talk to you when he comes home if thats ok!!?? happy thanksgiving
Expert:  TechnicalByte replied 7 months ago.

Absolutely. We can even pick up Friday if you want. These things take time, especially with holidays.

Just update during the day when you are ready and we will continue.

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