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John, Computer Science Engineer
Category: Printers
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Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I bought intellifax 400. When i hooked it up it was in sleep

Customer Question

I bought intellifax 400. When i hooked it up it
was in sleep mode. How do i exit sleep mode so i can
program my info in?
Submitted: 11 months ago.
Category: Printers
Expert:  TechnicalByte replied 11 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  TechnicalByte replied 11 months ago.

Lets try these steps first:

To adjust the Sleep Mode setting, follow these steps:

  1. Press Menu and choose General Setup => Ecology => Sleep Time.
  2. Do one of the following:


    • Use the keys on the dial pad enter the number of minutes the machine is idle before it enters Sleep Mode. You can enter 00 to 99.
    • To turn Sleep Mode off, follow these steps:


      1. Press the START and OPTIONS keys simultaneously.
        The LCD will read "Sleep Mode: On."
      2. Press the UP OR DOWN ARROW key to choose Off.
      3. Go to STEP 3.
  3. Press the OK key.
  4. Press the STOP/EXIT key.

If this doesnt help, let me know and i will find more for you.

(and are you sure that is the correct model)

Please rate the 5 stars at the top of the page to close out this question as it is the only way i am

credited for the work done with clients. Or, reply to continue if further troubleshooting is necessary.


Expert:  TechnicalByte replied 11 months ago.

Were you able to use those steps to take it out of sleep mode?

Customer: replied 11 months ago.
I should have told you this is not a new mackhine serial #UG60298H4J807435
I verified it is an intellifax 400 manufactured in August 2004.
Expert:  John replied 10 months ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

If the previous answer did not work, please try the following as well:


Locate the front control panel on your Brother IntelliFax-400. This control panel features a series of buttons as well as an LED "Status" screen.


Press the "MODE" button. This changes the mode on the fax machine.


Continue to press mode until it reaches a setting that is consistent with your current setup. If you are using the Brother IntelliFax-400 on a line by itself, set it to "Fax." If you are using the Brother IntelliFax-400 on a line that also shares a telephone, set it to "Fax/Telephone." If you are using the Brother IntelliFax-400 along with an answering machine, set it to "TAD." Once you set your IntelliFax-400 to the appropriate mode, the unit will leave "Sleep" mode and be ready for use.

If no luck, I recommend to have it serviced by Brother, or buy a new one as repairing it may be not worth it.

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