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Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5346
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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XP-400 scanner stopped displaying Preview, although the

Customer Question

XP-400 scanner stopped displaying Preview, although the image selection resides at bottom of selection panel
JA: What's the make/model number of your printer? How old is it?
Customer: Epson XP-400 about 2 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10 direct USB cable
JA: How long has this been an issue? What happened right before this popped up?
Customer: Yesterday, scanning images, did three then it stopped, although it goes through the process of mechacically scanning
JA: Anything else you want the printer expert to know before I connect you?
Customer: Sorry, can't read his/her mind
Submitted: 10 months ago.
Category: Printers
Expert:  Shefin replied 10 months ago.


Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Have you tried scanning using Epson scan?

Thank you!


Customer: replied 10 months ago.
Customer: replied 10 months ago.
Absolutely no
Customer: replied 10 months ago.
This is a waste of my time. Refund my deposit, and I'll say thank you. ***** can not spend another minute with you.
Customer: replied 10 months ago.
Hello, did you get lost. Respond now, before I have to call my Credit Card Company
Customer: replied 10 months ago.
Another fraud site
Expert:  Shefin replied 10 months ago.


I apologize for the delay in my response.

Do you have Epson scan installed on your computer? Please check the desktop and try scanning using Epson scan.

Thank you.