How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Im just trying to set it up and get it recognized. can u

Customer Question

im just trying to set it up and get it recognized. can u help?
JA: What's the make/model number of your printer? How old is it?
Customer: probably a few years old, maybe 4 or 5, but never been used. the model number i think is c462e
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: laptop, which is that, a mav? mac?
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing popped up
JA: Anything else you want the printer expert to know before I connect you?
Customer: after typing many questions to google for help, it siad something about possibly needing to update drivers???
Submitted: 7 months ago.
Category: Printers
Expert:  JACUSTOMER-j02lrr4e- replied 7 months ago.

Hi there, please allow me a min to review your question and then we can try and get this solved for you.

Expert:  JACUSTOMER-j02lrr4e- replied 7 months ago.

I just want to confirm a couple things. Is this an Epson c462e printer? Also, is this a mac (OS version?) or a PC (OS version?)

Customer: replied 7 months ago.
It says Epson xp-101?
Expert:  JACUSTOMER-j02lrr4e- replied 7 months ago.

OK, perfect. What computer are you using mac or pc?

Expert:  JACUSTOMER-j02lrr4e- replied 7 months ago.

Hi there, I just wanted to check in and see if you had a moment to continue troubleshooting your printer issue. Let me know.

Thanks.

Expert:  JACUSTOMER-j02lrr4e- replied 7 months ago.

Hello, this is Jon from JustAnswer.com. I have not heard from you for awhile as I just wanted to check and see if you still needed help with the setup of your epson printer. Please let me know if you still need help or not.

Thanks for your time.