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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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MY Cannon printer I just got won't print my webmail, It's a

Customer Question

MY Cannon printer I just got won't print my webmail
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: It's a new wifi printer, but I had to hook up my older USB cord ti get it to work
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Generic brand with Win 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: This all ocurred this evening after I set my printer up
JA: Anything else you want the printer expert to know before I connect you?
Customer: Tried to install the printer as Wifi but had trouble getting it to work
Submitted: 8 months ago.
Category: Printers
Expert:  Shefin replied 8 months ago.


Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Can I access your computer remotely and check the issue?

Thank you.


Customer: replied 8 months ago.
Can you just give me an idea of what it might be ?
Please and Thank you.
Customer: replied 8 months ago.
Well, thanks anyway, I kind of happened on your site by doing a search, I wasn't thinking because I do have another Company that I am using and have a two year agreement. Kim