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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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There 11 in the print queue of my MG6460. How do I print

Customer Question

There 11 in the print queue of my MG6460. How do I print them?
JA: What's the make/model number of your printer? How old is it?
Customer: It's probably 3 or 4 years old. It's a Canon MG6460
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It's a desktop computer & I think the op system is WINDOWS 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: i've been printing Xmas cards & done 27. Then the printer came up with a message to do a nozzle print check, and now i have 11 in the print queue and can't get them out.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I don't think so.
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Is the printer connected to the computer with the USB cable? Or is the connection wireless?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,