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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can not get it to print. When I give the command on my

Customer Question

I can not get it to print. When I give the command on my computer to PRINT, the printer goes through its various mechanations but when it comes time to print the Alarm light goes on and nothing is printed. The computer says that it needs paper, there may be a jam, but I have had 3 printer savy guys come by and there is no paper stuck in the printer. So the computer is not correct. All wire connections to the computer are okay.
JA: What's the make and model of the printer?
Customer: Canon MX340 series printer,
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: model #Canon MX340 series printer.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Port name US800l
JA: Anything else you want the printer expert to know before I connect you?
Customer: All wire connections to the computer have been checked and are okay.
Submitted: 10 months ago.
Category: Printers
Expert:  Kris8472 replied 10 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris8472 replied 10 months ago.

Can you give me the serial number of the printer?