How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

An error occurred while communicating with the scanner

Customer Question

an error occurred while communicating with the scanner pro205
JA: What's the make/model number of your printer? How old is it?
Customer: using mac osx 10.7.5
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: lexmark pro205
JA: How long has this been an issue? What happened right before this popped up?
Customer: I tried scanning something. I recently obtained this mac. Trying scan for 1st time. print function works. fax works.
JA: Anything else you want the printer expert to know before I connect you?
Customer: usb connection didn't seem to help. Using wireless.
Submitted: 8 months ago.
Category: Printers
Expert:  Kevin8472 replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 8 months ago.

Can you give me the serial number of the scanner?

Customer: replied 8 months ago.
Hi
Let's see...
Expert:  Kevin8472 replied 8 months ago.

No problem.

Customer: replied 8 months ago.
000-J0315282
Customer: replied 8 months ago.
Did you receive that?
Expert:  Kevin8472 replied 8 months ago.

Do you get any error messages when you scan? S/N didn't find anything onlien with scanning errors..

Customer: replied 8 months ago.
it said "an error occurred while communicating with the scanner."
Customer: replied 8 months ago.
Restarting the mac and the Lexmark does not help on this.
Customer: replied 8 months ago.
I even tried using the USB cable, but no help.
Expert:  Joel Kalman replied 8 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Customer: replied 8 months ago.
I found one site that talked about using the printer to download some kind of 3-digit acronym software, but I don't see a way to do that. The driver used for the printer should be able to do the scanning.
Customer: replied 8 months ago.
mac OSX 10.7.5
Expert:  Joel Kalman replied 8 months ago.

Losing the scanner connection is a common problem with wireless connections. Wejust need to reinstall the printer drivers. But it must be don correctly. I can give you detailed directions to follow.

Customer: replied 8 months ago.
ok
Expert:  Joel Kalman replied 8 months ago.

Here is the installation procedure. Each step must be done in the order given in order for the process to work. This thorough method that I have developed, always works. First, please do the following:

Expert:  Joel Kalman replied 8 months ago.

Do you have other working printers installed on your computer?

Customer: replied 8 months ago.
no
Customer: replied 8 months ago.
Just the same printer's fax driver.
Expert:  Joel Kalman replied 8 months ago.

Reset Printing System - If there are no other printers installed on the mac, the printing system should be reset, in order to guaranty a clean installation. Use Apple icon in the top left corner of your screen to select System Preferences. Open the Printers & Scanners window. Hold the CTRL key down and user the select button on you mouse to click anywhere in the left side of the printer window. Then select Reset Printing System on the menu.

Customer: replied 8 months ago.
the two drivers are the printer and it's fax.
Expert:  Joel Kalman replied 8 months ago.

You can remove them both. This should happen automatically when you reset the printing system. If it doesn't, you can leave the fax icon there.

Customer: replied 8 months ago.
done. both are gone
Expert:  Joel Kalman replied 8 months ago.

Uninstall Printer Software - Use Finder to open the System Preferences > Applications folder and locate the subfolder for your printer. Drag the entire folder into the Trash folder.

Customer: replied 8 months ago.
done
Expert:  Joel Kalman replied 8 months ago.

Restart Computer System - Use the Apple icon to restart your computer operating system. You can rejoin this conversation by selecting the link in your notification email.

Customer: replied 8 months ago.
I'm back
Expert:  Joel Kalman replied 8 months ago.

Great! Good jo.

Expert:  Joel Kalman replied 8 months ago.

Download Printer Software - Select the following link to download the Full Feature Printer Software and Driver package for your printer and operating system:

Expert:  Joel Kalman replied 8 months ago.

Good job. Please wait until I locate your drivers on the Lexmark website.

Expert:  Joel Kalman replied 8 months ago.

It looks like there are separate printer drivers and scanner drivers. Here is the link to download and install the print driver:

http://support.lexmark.com/index?docLocale=en_US&page=content&segType=recommendedSegmentOS&id=DR23161&locale=EN&userlocale=EN

Expert:  Joel Kalman replied 8 months ago.

Install Printer Software - If you do not see a Run button, use your Finder to locate the downloaded printer file in the Downloads Folder. Use the select button on the mouse to select the heading on the Date column and sort the download files by date, so that the required file is at the top of the list. Select the file to open it, and follow the prompts to install the software.

Expert:  Joel Kalman replied 8 months ago.

Here is the link to the scanner driver:

http://support.lexmark.com/index?docLocale=en_US&page=content&segType=recommendedSegmentOS&id=DR23337&locale=EN&userlocale=EN

Please download and install this driver too.

Customer: replied 8 months ago.
Still working on the printer driver. The Assistant wants to know if I'm installing for the first time.
Customer: replied 8 months ago.
I'll select I'm installing on a new computer.
Customer: replied 8 months ago.
my printer is already set up".
Customer: replied 8 months ago.
right?
Customer: replied 8 months ago.
the two radio buttons are 1) new computer and printer is set up 2) first time.
Customer: replied 8 months ago.
Which one?
Expert:  Joel Kalman replied 8 months ago.

Since you could print before, your printer is set up. Select 1).

Customer: replied 8 months ago.
Now waiting for the print driver to show up on the Add Printer screen.
Customer: replied 8 months ago.
As I recall from the last time I went through this, it takes a minute for the printer to show up.
Expert:  Joel Kalman replied 8 months ago.

Okay.

Customer: replied 8 months ago.
Or maybe I need to switch from the Default tab to the IP tab, when I can select from a list of drivers.
Expert:  Joel Kalman replied 8 months ago.

Give that a try.

Customer: replied 8 months ago.
agreed. It has Lexmark and Lexmark fax
Expert:  Joel Kalman replied 8 months ago.

Go for Lexmark. You might have to return and select fax too.

Customer: replied 8 months ago.
Well, it completed and closed. Let me see if I can reopen for fax.
Customer: replied 8 months ago.
Ok, the fax is installed, now for the scanner.
Expert:  Joel Kalman replied 8 months ago.

Right on.

Customer: replied 8 months ago.
I'll bet this is where I went wrong on my own. The scanner driver is installed, but how do I add it?
Expert:  Joel Kalman replied 8 months ago.

Can you open the IP tab the same way you did for the print driver?

Customer: replied 8 months ago.
but when I look for the scan driver, it is not in the list. I still just have the printer and the fax.
Customer: replied 8 months ago.
That list includes drivers for other printers, so I don't think my installation affected it. I'll bet the list was already there.
Customer: replied 8 months ago.
I'm getting to the list by going to Preferences... Print & Scan (where it shows one printer and one fax only, since I added them from the list.)
Customer: replied 8 months ago.
Then Options&Supplies... where I can hit the "+" sign.
Expert:  Joel Kalman replied 8 months ago.

Here are the instructions in the Release Notes from the Scanner download page:

Installs a scan driver that will enable the user to scan in Apple's Image Capture application on Mac OS X running 10.6.8 and later Mac OS. Instructions: 1. Download the file. 2. Double-click on the file to mount as a disk image. 3. Open the disk image. 4. Double-click the installer icon to begin installation.

Did you do all of the above?

Customer: replied 8 months ago.
once for each driver.
Customer: replied 8 months ago.
After the "+" sign, I go to the IP tab, select IPP, and the list loads so I can select that option.
Customer: replied 8 months ago.
Too bad the list has no scanner. So, perhaps the scanner was loaded somewhere else.
Customer: replied 8 months ago.
34;Lexmark" has not reappeared in my Applications folder.
Customer: replied 8 months ago.
Running the downloaded Imagecapture again.
Expert:  Joel Kalman replied 8 months ago.

How do you initiate the scans, from the printer or from the computer?

Customer: replied 8 months ago.
The computer.Ok, the Imagecapture re-ran. I see it now in Finder, under Devices!
Customer: replied 8 months ago.
But when I run the device.pkg it just installs again.
Customer: replied 8 months ago.
The Print & Scan window still just shows the same printer and fax, but no way to add a scanner.
Customer: replied 8 months ago.
The installer reported success. So, where is my driver?
Expert:  Joel Kalman replied 8 months ago.

What do you see in Finder - Devices?

Customer: replied 8 months ago.
Pro 200-S500 Series
Lexmark Image Capture Driver
Expert:  Joel Kalman replied 8 months ago.

What do you mean by running it in device.pkg?

Customer: replied 8 months ago.
When I open the Image Capture device, I see it has only one file: not device.pkg (which was approximating) but Lexmark_ICADriver.pkg
Expert:  Joel Kalman replied 8 months ago.

That file is not a user interface. You may not see a separate scanner icon in Printers & Scanners. You should open the printer software icon on your desktop and go to the scanner section.

Customer: replied 8 months ago.
The icon I think you mean is the one I used to install the drivers.
Customer: replied 8 months ago.
Unfortunately, those didn't seem to do anything I can find, like adding a permanent icon, or an app, or adding a driver to the Print & Scan window.
Customer: replied 8 months ago.
They did claim they completed successfully, whatever that means.
Expert:  Joel Kalman replied 8 months ago.

No, I am taking about application software that should have been installed on your desktop when the drivers were installed.

Customer: replied 8 months ago.
The icon the installers produced appeared in a window.
Customer: replied 8 months ago.
By "on your desktop" do you mean where the picture of the galaxy is? Or, in Finder under Desktop?
Customer: replied 8 months ago.
Of course, in Finder Desktop, you won't find any icons.
Customer: replied 8 months ago.
Just file names.
Expert:  Joel Kalman replied 8 months ago.

Either place. Use your Finder to look for Lexmark application software.

Expert:  Joel Kalman replied 8 months ago.

Not looking for icons. Try to open the names.

Customer: replied 8 months ago.
If I search for "Lexmark" there is not much there that's promising.
Customer: replied 8 months ago.
I do find "Lexmark 1200 Series" and "Lexmark Fax Solutions"
Customer: replied 8 months ago.
34;Lexmark Troubleshooting"
Customer: replied 8 months ago.
that's a pdf)
Customer: replied 8 months ago.
Hey, there is an Image Capture under Applications.
Customer: replied 8 months ago.
When I run it, "no camera or scanner is connected"
Expert:  Joel Kalman replied 8 months ago.

Good!

Customer: replied 8 months ago.
I'll try restarting the printer.
Customer: replied 8 months ago.
No luck.
Customer: replied 8 months ago.
Back to where I started, with the same error msg.
Customer: replied 8 months ago.
Image Capture does run, and shows a window with the printer shown, but has the comm. error.
Customer: replied 8 months ago.
Well, I'm bushed. Thanks for trying.
Customer: replied 8 months ago.
Good night.
Expert:  Joel Kalman replied 8 months ago.

I've been looking at installation info online. Sorry. Nothing specific to your problem. If I think of anything after you go offline, I will let you know. I am sorry that I was unable to solve your problem