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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a canon MX922, Something changed recently. When I

Customer Question

I have a canon MX922, Something changed recently. When I attempt to print address on an envelope is now has reversed itself. Formerly I placed he envelope in the print as indicated on the inner surface. Now it prints reversed. In other words the return address comes out opposite. I may have touched something that did the change. How do I get back to the original method as shown in the paper tray?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Never happened before. About 2 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: First time a few days ago. Before that I was able to insert an envelope with a readdressed return address.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Always have trouble with scanning but I think that is my inability to use that. I am a novice on computers generally. In computer terms I am sometimes an I D 10 T computer person.
Submitted: 9 months ago.
Category: Printers
Expert:  Kevin8472 replied 9 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 9 months ago.

Can you give me the serial number of the printer?