How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I'm getting "load tray 1 with paper" when it's full, x264dn

Customer Question

I'm getting "load tray 1 with paper" when it's full
JA: What's the make/model number of your printer? How old is it?
Customer: x264dn 7013-235
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I kept getting constant paper jams. Ordered new pick up wheels and just installed them. Now I"m getting the paper tray error.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Printers
Expert:  Kevin8472 replied 9 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 9 months ago.

Can you give me the serial number please? It should be on the bottom or the back of the unit.

Most likely the back.

Customer: replied 9 months ago.
SN 350GXB1. FYI I have already verified that the tabs in the tray are set properly for 8.5x11 paper and that the arm that contains the pick up rollers is free to drop down into the tray. There are no obstructions.
Expert:  Kevin8472 replied 9 months ago.

Would I be able to connect and have a look?