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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I'm getting "load tray 1 with paper" when it's full, x264dn

Customer Question

I'm getting "load tray 1 with paper" when it's full
JA: What's the make/model number of your printer? How old is it?
Customer: x264dn 7013-235
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I kept getting constant paper jams. Ordered new pick up wheels and just installed them. Now I"m getting the paper tray error.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Printers
Expert:  Kevin8472 replied 9 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 9 months ago.

Can you give me the serial number please? It should be on the bottom or the back of the unit.

Most likely the back.

Customer: replied 9 months ago.
SN 350GXB1. FYI I have already verified that the tabs in the tray are set properly for 8.5x11 paper and that the arm that contains the pick up rollers is free to drop down into the tray. There are no obstructions.
Expert:  Kevin8472 replied 9 months ago.

Would I be able to connect and have a look?

Regards

Kevin