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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just put in a new ink cartridge and attempted to print a

Customer Question

I just put in a new ink cartridge and attempted to print a doc. The result was print in micro-size letters. Too tiny to read. What might be the problem.
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: MFCJ8700W
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Microsoft windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just inserted a new cartridge and hit the print button. The text came out in teeny letters too small to read
JA: Anything else you want the printer expert to know before I connect you?
Customer: I attempted to search the print options window for how to escape this small size print and could not find a source...
Submitted: 8 months ago.
Category: Printers
Expert:  BobJamIT replied 8 months ago.


Thank you for using
My name is ***** ***** I will do my best to help.
Please give me just a bit to look over the question and do some initial research.

Customer: replied 8 months ago.
I inserted a new ink cartridge and sent a doc to print. Print was in micro-sized letters that were unreadable. Checked in the print options windows to look for print sizes and could find none. Very baffling.
Expert:  BobJamIT replied 8 months ago.

After my 2nd response, an automatic "Premium Service" offer will be made. Please feel free to disregard it, we can revisit that type of service later if necessary.

I have a follow up question - where did you "hit the print button"; on the printer or on the computer? Was it something you had already tried printing, prior to changing the cartridge? was it a test page?



Expert:  BobJamIT replied 8 months ago.

Have you tried a regular Test Page from the printer?

Here's how in Windows 10:

- Click the 'Windows' (Start) button [bottom-left]

- Start typing "Control Panel" --> you will see "Control Panel" as an option to click on, above where you typed it.

- Click on "Control Panel"

- In the Control Panel, click on "Devices and Printers"

- You should see your printer listed there --> Right-Click on your printer and select "Printer properties", it should be about the sixth item from the top.

- In the 'properties' screen, there is a "Print Test Page" button in the lower-right - click it and see if the print looks normal.

Let me know what happens?

Expert:  BobJamIT replied 7 months ago.


Just following up. Do you still need assistance this the printer?