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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Brother 5470dw always it true that the fuser is

Customer Question

brother 5470dw always it true that the fuser is defective? will a new one also fail quickly
JA: What's the make/model number of your printer? How old is it?
Customer: 1.5 years old. bother hl 5470dw.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc. windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: ghost images.
JA: Anything else you want the printer expert to know before I connect you?
Customer: thats it.
Submitted: 9 months ago.
Category: Printers
Expert:  Kevin8472 replied 9 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 9 months ago.


Could you give me the serial number of the printer please?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
our technician told us to replace the drum and it didn't fix the ghosting, then the jamming started. I heard this computer has issues with the fuser....would a new fuser do the same...should i just get a new printer?
Customer: replied 9 months ago.
i do not wish to do secure remote assistance.
Customer: replied 9 months ago.
do I need to rate to get a response?
Customer: replied 9 months ago.
Customer: replied 9 months ago.
Expert:  Kevin8472 replied 9 months ago.

Sorry I am back :)