Printer Repair Questions? Ask IT Technicians for Answers ASAP
I'm sorry about the issue. To confirm, you are currently able to print with the USB cable connection, but you cannot print via wireless connection. Is that correct?
Was there any change recently to your computer or to your internet service / internet modem / router device that may have caused this issue?
What's the status of the Wi-Fi / wireless light / icon on the printer device?
Please reply at the box below. Thank you,
Can you please disconnect the power cord(s) from your internet modem / router device(s) for about 3 minutes, then reconnect
, then turn off the printer, then disconnect the power cord from your printer for a couple of minutes, then re-connect, then turn on your printer
, then wait a few minutes, then see if you can print wirelessly.
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
It looks like you are not there. Let me provide some more general solutions you can try when you are available. Please get back to me whenever you are available, so we can continue.
- If my first solution of disconnecting / reconnect the power cords of both the printer and the internet modem / router devices does not work, then please try the next solution below:
- Optional: If you'd like to, I can also connect remotely to your computer, so I can troubleshoot and fix the wireless printing issue directly and quickly on your computer for you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
How are you? Have you gotten a chance to try my solutions above yet?
Do you still need help with the printer issue? And/or do you need help with any other computer question / issue?