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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 16037
Experience:  10+ years work experience.
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I have tried everything with my WF 2540. I need to return it

Customer Question

I have tried everything with my WF 2540. I need to return it and I have a warranty that's current. Do I bring the WF to the store? Do I need to have the old box?
JA: What's the make/model number of your printer? How old is it?
Customer: In january it will be two years. Epson WF 2540.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: We had been away for a while and this happened when we came back. I have changed all colors and still just a few are printing.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Printers
Expert:  Jason Jones replied 8 months ago.

Hello,

My name is ***** ***** and I look forward to assisting you today.

You will need to contact the Warranty Office at the following number, first: (###) ###-####/p>

Once that is complete, they will send you the box to mail them the printer.

Their hours are as follows:
Monday – Friday 6 am – 8 pm (PT)
Saturday 7 am – 4 pm (PT)

They are not open today, but will open early tomorrow.

One quick note: This is my job; however, I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer below, please let me know so we can continue.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at ohe following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

My Profile page:

http://JasonFixedit.com