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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Please tell me how to disconnect the power cord from Brother

Customer Question

Please tell me how to disconnect the power cord from Brother printer MFC-J870DW
The machine says paper jam, but there is no paper jam and the power button will not turn machine off.
Submitted: 9 months ago.
Category: Printers
Expert:  dukey01 replied 9 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Have you tried unplugging the printer from the wall or power strip?

The printer, depending on how it's set up may have more than one cord going to it.

In either event, simply pulling the cord away from the machine should free it. They don't

lock into place.

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